Isram Israel FAQs

  • We recommend that you purchase adequate and comprehensive insurance before departure. A comprehensive Travel Protection Plan offered by Trip Mate Insurance is available with all of our tour programs. The insurance covers the following: Accidental death and dismemberment; medical expense and emergency assistance; trip cancellation and interruption; trip delay; baggage loss and delay; 24 hour emergency assistance. Additional information will be sent with your initial invoice regarding costs according to your tour program. Click here to view detailed information
  • On many tours, we do accept children and offer children’s discount. And, we recently have developed many family vacations with special prices for children. In some cases, and in some destinations, children should be over the age of eight. Of course, we can customize a tour, designed for your specific needs and the ages of the children.
  • The following credit cards are accepted for deposits and full payments: Visa, Master Card and American Express.
  • Americans, Canadians and citizens of most western countries need only a valid passport to come to Israel; no visa is required. Your passport must be valid for at least six months from the date you enter the country. A tourist visa, valid for a 3-month stay, will be issued upon entry to Israel.
  • Make sure your Isram Israel emails always go straight to your inbox. Add us to your address book. Need Help?
  • A brochure tour offers set departure dates, itineraries and prices based on group participation. A custom tour is designed to meet your special needs and interests. Often, this will include all of the features of a group tour, but usually tailored for smaller groups from 2-15 participants.
  • Please see the General Information section in our Isram Israel brochure, which outlines the payment dates as well as the cancellation fees for each tour.
  • Many are now using their own cell phone provider’s services to tap into special deals allowing them to utilize their own mobile phones abroad. Don’t forget the various apps (Whatsapp, Viber, etc.) allowing you to stay connected without extra cost as long as you’ve arranged for international service to be available during your trip. Feel free to use the services of IsraelPhones for your cellular phone rental or for the purchase of a SIM card. Call 1-800-897-9393 or go to
  • A Third bed (roll-a-way) or a pull-out love seat is available in all our hotels for one child to join the parents. Special rates are available for the child as third in room.
  • Absolutely! And best of all, you’ll be able to take advantage of the group rates at the hotels, while touring in your own private vehicle with private guide. There are some significant advantages in this, one of which is total flexibility. You are able to change the site inclusions as much as you like. For example, if you are an art lover and would like to visit some more of the fantastic art museums and galleries within each city, we’d be happy to do this. We only ask that you stay within the timing of the tour day and pay the required entrance fee (if any). Otherwise, the guide is always ready to enhance your experience customizing it to your own personal interests. Click here for details.
  • We’ve made a careful selection of the topmost hotels in the country, according to price ranges. And we’ve even added the newest most trendiest properties to the selection. Each property is centrally located, has a welcoming lobby lounge, fine dining outlets and a swimming pool. So you can’t go wrong. Let us know if you favor the more traditional old-world charm hotels or the contemporary style hotels with that modern vibe. We’ll consider your budget and help you make the perfect choice. And while you’re browsing the hotel choices, take note of the special room categories included at many of these fine hotels, some with use of the exclusive Executive lounges!
  • Our tour inclusions are very clearly outlined on every program so that there is no guess work. Cutting corners and offering a list of “optional” services for an extra cost is not our thing. We believe in providing you with the best value for every dollar you spend and making sure that the most interesting sites in Isram Israel are covered on the program you’ve selected. Prior to departure you’ll receive our special “Bon Voyage Gift
    Pak” including information on suggested gratuities (guide, driver, hotel personnel) which are not included in the cost of your tour. Tips for included meals are covered by Isram Israel. Rest assured that on an Isram Israel tour, you’ll see and experience more than you’ll ever imagine.
  • Once you exit the door of the aircraft and walk through the jetbridge, our representative “SMILE Service” will meet you at the top of the escalator.  Please be sure to meet up with our host as he or she will be accompanying you through any required Covid health protocols that may still exist.  Leave it all in our hands for a worry-free arrival process including passport and luggage claim formalities.   You will then be escorted to the awaiting vehicle for your transfer to your hotel. Covid-19 test results will be communicated to you within 24 hours.  And prior to your departure from Israel, your tour manager will be communicating with you on a regular basis regarding pre-departure Covid testing protocols and will provide full information.

    Upon departure from Israel for your international flight, you’ll be amazed at our special services at Ben Gurion Airport.  We’ll accompany you  throughout  the security and airline check-in formalities and have you enjoying the great duty free shopping in no time.

  • We know that part of the enjoyment of joining any group tour is the wonderful acquaintances that are made and the sheer fun in having diverse personalities that
    really lend to the whole group experience. We also know that the “more the merrier” does not quite cut it when traveling extensively throughout the country. With this in mind, we’ve capped our group size in Israel at 28 max so that they remain intimate, comfortable and with plenty of room in the vehicle to spread out. We also provide headsets to each of the participants when the group may be over 15 passengers so that they can easily hear the guide from any position. We’ll be happy to let you know the group size expected on your tour closer to departure. Just give us a call.
  • For American or Canadian Citizens, visas are not required for Israel. Visas are required for Jordan and in most cases, Isram Israel will be responsible to secure this visa on your behalf as detailed in the description of your tour. For Egypt, visas are required and may be included in the cost of your tour  as indicated or may be obtained upon arrival. For all travelers, you must be in possession of a valid passport with an expiry date not earlier than six months following the date of your return.
  • Most U.S. bound travelers find that the night flights are more convenient than the day flights and domestic connections are more accessible. As such, a 12:30 A.M. or 1:00 A.M. flight departure time is not a problem. You can keep your room up till your departure to the airport provided your flight date is the same date as the hotel check out date of the tour.
  • We do and at an affordable rate that is not regulated by age or how much your tour costs. One flat rate which will include flight insurance if it’s booked with Isram Israel. Click here for more info.

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