Covid-19 Travel Policy Update

To our Travel Community,

As we find ourselves in such unprecedented times, we want you to know that Isram Israel is here for you.

Our industry is not for the weak of heart! We have overcome many challenges over the years and know one thing for sure… this too shall pass.

Our office phone lines remain open and our team (whether working from home or in the office) is ready to assist via phone or email. As it may take time to reach us by phone, please send us emails which will be promptly answered for any concerns you may have. Email us at or contact the travel counselor that has been assisting you.

In the meantime, please see some updated information:

For all travelers scheduled to depart between now and August 31, 2021:

Isram Israel is providing full land credit of the monies paid when postponing the trip to a future date within 12 months of the originally scheduled departure. Any air associated with our land programs have varying policies which will be reviewed.

Travelers departing after August 31, 2021:

Please refer to the General information of our website and brochures for cancellation & rebooking conditions.

For those clients who wish to cancel travel plans: 

Our travel counselors are ready to discuss with you the special cancellation conditions that we have set forth.  Please contact us via email or phone: 1-844-947-7235

As the current situation evolves, so may our response. We will keep you apprised of new developments. In the meantime, please understand we are doing our best to navigate this new landscape. We are confident that with your understanding and patience, we will overcome the present situation and continue to provide our traveling community with the best of programs to Israel and all of our other destinations.


Effective Monday April 6, 2020 our operating hours will be from 10:00am till 2:00pm Eastern Standard Time Monday through Friday.

You may also contact us at or email directly the Isram Israel team member with whom you were working.

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